Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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An ophthalmologist explains post surgical eye care to a patient and her family in the postoperative examine room.


Surgeons Restore Sight and Forge Connections in Panama

U.S. Army Maj. (Dr.) Gregory Bryant Giles, Chief of Ophthalmology and Warfighter Refractive Eye Surgery Program at Blanchfield Army Community Hospital, Fort Campbell, Kentucky, speaks with a patient and her family member about the importance of following the instructions for patient care after receiving surgery at Regional Hospital Dr. Luis "Chicho" Fabrega in Santiago de Veraguas, Panama, July 18, 2023. Each patient was informed of the required six-week rest period after receiving manual small incision cataract surgery to provide an adequate amount of time for the eye to heal. (U.S. Air Force photo by Staff Sgt. Kelsey Martinez)

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