Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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A U.S. Army Chaplain provides religious services for soldiers at Normandy, France, sometime after D-Day. This year marks the 75th anniversary of D-Day and was honored by U.S. Air Force Chaplain (Capt.) Lucas Dalgleish, 100th Air Refueling Wing chaplain, parachuting into Normandy, France, June 9, 2019, carrying a religious stole that began its ministry there 75 years ago. (Courtesy photo)


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A U.S. Army Chaplain provides religious services for soldiers at Normandy, France, sometime after D-Day. This year marks the 75th anniversary of D-Day and was honored by U.S. Air Force Chaplain (Capt.) Lucas Dalgleish, 100th Air Refueling Wing chaplain, parachuting into Normandy, France, June 9, 2019, carrying a religious stole that began its ministry there 75 years ago. (Courtesy photo)

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Senior Airman Luke Milano
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