Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Lt.  Gen. Steven Kwast, commander of Air Education and Training Command, officially addresses the men and women of the First Command for the first time as their commander during a change of command ceremony Nov. 16, 2017, at Joint Base San Antonio-Randolph, Texas. Kwast, a U.S. Air Force Academy graduate, will pass command of AETC to Lt. Gen. Brad Webb July 26, 2019. (U.S. Air Force photo by Sean Worrell)


AETC welcomes new commander

U.S. Air Force Lt. Gen. Steven Kwast, commander of Air Education and Training Command, officially addresses the men and women of the First Command for the first time as their commander during a change of command ceremony Nov. 16, 2017, at Joint Base San Antonio-Randolph, Texas. Kwast, a U.S. Air Force Academy graduate, will pass command of AETC to Lt. Gen. Brad Webb July 26, 2019. (U.S. Air Force photo by Sean Worrell)

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