Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Airmen set up an Air Transportable Clinic August 17, 2019, on Mountain Home Air Force Base, Idaho. Setting up the ATC gave medics an opportunity to see what challenges they may face before they are deployed. (Courtesy photo)


Medical Treatment Facility enhances readiness with functional fitness and ATCs

U.S. Air Force Airmen set up an Air Transportable Clinic August 17, 2019, on Mountain Home Air Force Base, Idaho. Setting up the ATC gave medics an opportunity to see what challenges they may face before they are deployed. (Courtesy photo)

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Airman Natalie Rubenak
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