Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Lt. Col. (Dr.) Shannan McCann, 59th Medical Specialty Squadron dermatologist, performs fractionated carbon dioxide laser surgery


'We're your family here'

Lt. Col. (Dr.) Shannan McCann, 59th Medical Specialty Squadron dermatologist, performs fractionated carbon dioxide laser surgery Sept. 6, 2019 at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas. The procedure is offered in less than a handful of facilities and is virtually exclusive to the Defense Department. (U.S. Air Force photo by Tech. Sgt. Katherine Spessa)

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Tech. Sgt. Katherine Spessa
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