Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Senior Airman Deaja Ellis, 359th Aerospace Medicine Squadron aerospace and operational physiology technician, explains hypoxia symptoms during cabin decompression Jan. 28, 2020 at Joint Base San Antonio-Randolph, Texas. The hypobaric chamber simulates pressure conditions at a variety of altitudes to help aviators experience hypoxia, a lack of oxygen, so they can better identify it and respond to cabin decompression while airborne to prevent aircraft mishaps. (U.S. Air Force photo by Tech. Sgt. Katherine Spessa)


200128-F-TY749-0043

Senior Airman Deaja Ellis, 359th Aerospace Medicine Squadron aerospace and operational physiology technician, explains hypoxia symptoms during cabin decompression Jan. 28, 2020 at Joint Base San Antonio-Randolph, Texas. The hypobaric chamber simulates pressure conditions at a variety of altitudes to help aviators experience hypoxia, a lack of oxygen, so they can better identify it and respond to cabin decompression while airborne to prevent aircraft mishaps. (U.S. Air Force photo by Tech. Sgt. Katherine Spessa)

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Tech. Sgt. Katherine Spessa
200128-F-TY749-0043.JPG

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