Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Cones are lined up March 19, 2020 in preparation for the opening of a drive-through screening and testing line beginning March 20, 2020 at Joint Base San Antonio-Lackland, Texas. The line will be open 9 a.m. to 2 p.m. Monday through Friday for anyone experiencing flu-like symptoms prior to entering Wilford Hall Ambulatory Surgical Center. (U.S. Air Force photo by Tech. Sgt. Katherine Spessa)


200319-F-TY749-002

Cones are lined up March 19, 2020 in preparation for the opening of a drive-through screening and testing line beginning March 20, 2020 at Joint Base San Antonio-Lackland, Texas. The line will be open 9 a.m. to 2 p.m. Monday through Friday for anyone experiencing flu-like symptoms prior to entering Wilford Hall Ambulatory Surgical Center. (U.S. Air Force photo by Tech. Sgt. Katherine Spessa)

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Tech. Sgt. Katherine Spessa
200319-F-TY749-002.JPG

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