Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Like many communities throughout the United States, Joint Base San Antonio is feeling the effects of the global coronavirus pandemic.The installation’s Health Protection Condition has been increased to level C and its number of COVID-19 cases continues to rise.


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Like many communities throughout the United States, Joint Base San Antonio is feeling the effects of the global coronavirus pandemic. The installation’s Health Protection Condition has been increased to level C and its number of COVID-19 cases continues to rise. (U.S. Air Force graphic by Senior Airman Alexa Culbert)

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Senior Airman Alexa Culbert
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