Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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SrA Reanne Kohlus, a dental technician assigned to the 59th Dental Group, hands a prescription over to a beneficiary March 30, 2020, at Joint Base San Antonio- Lackland, Texas. The 59th Medical Wing is providing curbside service until further notice in front of the Wilford Hall Ambulatory Surgical Center in support of social distancing recommendations and to increase efforts to mitigate further spread of the novel coronavirus.


59th MDW implements drive thru pharmacy

SrA Reanne Kohlus, a dental technician assigned to the 59th Dental Group, hands a prescription over to a beneficiary March 30, 2020, at Joint Base San Antonio- Lackland, Texas. The 59th Medical Wing is providing curbside service until further notice in front of the Wilford Hall Ambulatory Surgical Center in support of social distancing recommendations and to increase efforts to mitigate further spread of the novel coronavirus.

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59 Medical Wing Public Affairs
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