Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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“There is no shame in getting help, I did.”

Herschel Walker, the anti-stigma campaign spokesman for the Patriot Support Program, greets a member of the 97th Air Mobility Wing Airman Leadership School, Feb. 12, 2020, at Altus Air Force Base, Okla. Walker visits military installations to share his personal story and experience with mental illness while delivering his important message to the troops, “There is no shame in getting help, I did.” (U.S. Air Force photo by Staff Sgt. Cody Dowell)

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Staff Sgt. Cody Dowell
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