Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Air Force Chief of Staff Gen. David L. Goldfein (left) and Chief Master Sgt. Manny Pineiro (right), the service's first sergeant special duty manager, visit the Legacy Dormitory May 7, 2020, at Joint Base San Antonio-Lackland, Texas.


200507-F-GY993-024

Air Force Chief of Staff Gen. David L. Goldfein (left) and Chief Master Sgt. Manny Pineiro (right), the service's first sergeant special duty manager, visit the Legacy Dormitory May 7, 2020, at Joint Base San Antonio-Lackland, Texas. Goldfein and Pineiro met with AETC leaders to see firsthand how Basic Military Training is fighting through COVID-19 with health protection measures in place and adapting operations to current Centers for Disease Control and Prevention guidance. (U.S. Air Force photo by Sarayuth Pinthong)

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