Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Lt. Col. Belinda Kelly, psychiatrist, 59th Medical Group, Lackland Air Force Base, Texas, maintains a safe distance of six feet behind Staff Sgt. Le’Aisha Smith, mental health technician, 59th Medical Group, Randolph Air Force Base, Texas, as they board a van at Joint Base McGuire-Dix-Lakehurst, NJ, April 28, 2020. Kelly and Smith are a part of a six-member team that will provide behavioral health and support services to the service men and women that are provide care and medical services to COIVD-19 patients. U.S. Northern Command, through U.S. Army North, is providing military support to the Federal Emergency Management Agency to help communities in need. (U.S. Army photo by Sgt. Aimee Nordin)


200428-A-KQ073-1003

U.S. Air Force Lt. Col. Belinda Kelly, psychiatrist, 59th Medical Group, Lackland Air Force Base, Texas, maintains a safe distance of six feet behind Staff Sgt. Le’Aisha Smith, mental health technician, 59th Medical Group, Randolph Air Force Base, Texas, as they board a van at Joint Base McGuire-Dix-Lakehurst, NJ, April 28, 2020. Kelly and Smith are a part of a six-member team that will provide behavioral health and support services to the service men and women that are provide care and medical services to COIVD-19 patients. U.S. Northern Command, through U.S. Army North, is providing military support to the Federal Emergency Management Agency to help communities in need. (U.S. Army photo by Sgt. Aimee Nordin)

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A demonstration of the AI-GUIDE system is done during a visit to VelocityTX in San Antonio, Texas, April 2025
Military medical personnel participate in a familiarization and validation demonstration of the AI-GUIDE system at the Fort Bliss Medical Simulation Center in El Paso, Texas
Local Airmen requesting shaving waivers must make appointments at JBSA-Lackland, JBSA-Randolph
Local Airmen requesting shaving waivers must make appointments at JBSA-Lackland, JBSA-Randolph
U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Visitors enter the rear cargo bay of a simulated military transport aircraft during a public engagement event at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Personnel from the 59th Medical Wing and civilian observers examine in-flight medical equipment aboard a military aircraft during a demonstration at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
A group of 59th Medical Wing Airmen place a simulated patient and secure their liter onto a KC-135 Stratotanker, Joint Base San Antonio-Kelly Field Annex, Texas, June 18, 2024.
Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, introduces volunteer Seong Riopel to the PACU/Same Day Surgery clinic staff at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, reviews information desk procedures with volunteer Sharon Disler at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
TRICARE Open Season Time for TRICARE Open Season! Compare plans and keep or change your current coverage. If you’re eligible, you may enroll in dental and vision coverage during Federal Benefits Open Season. Changes you make during this time will take effect on Jan. 1, 2026. TRICARE Open Season runs from Nov. 10–Dec. 9, 2025. Federal Benefits Open Season runs from Nov. 10–Dec. 8, 2025
TRICARE Open Season Time for TRICARE Open Season! Compare plans and keep or change your current coverage. If you’re eligible, you may enroll in dental and vision coverage during Federal Benefits Open Season. Changes you make during this time will take effect on Jan. 1, 2026. TRICARE Open Season runs from Nov. 10–Dec. 9, 2025. Federal Benefits Open Season runs from Nov. 10–Dec. 8, 2025
Sgt. Aimee Nordin
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