Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Secretary of the Air Force Barbara M. Barrett (center), addresses military members of the Gateway Villa during a tour Aug. 21, 2020, at Joint Base San Antonio-Lackland, Texas.


200821-F-GY993-113

Secretary of the Air Force Barbara M. Barrett (center), addresses military members of the Gateway Villa during a tour Aug. 21, 2020, at Joint Base San Antonio-Lackland, Texas.

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Local Airmen requesting shaving waivers must make appointments at JBSA-Lackland, JBSA-Randolph
Local Airmen requesting shaving waivers must make appointments at JBSA-Lackland, JBSA-Randolph
U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Visitors enter the rear cargo bay of a simulated military transport aircraft during a public engagement event at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Personnel from the 59th Medical Wing and civilian observers examine in-flight medical equipment aboard a military aircraft during a demonstration at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
A group of 59th Medical Wing Airmen place a simulated patient and secure their liter onto a KC-135 Stratotanker, Joint Base San Antonio-Kelly Field Annex, Texas, June 18, 2024.
Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, introduces volunteer Seong Riopel to the PACU/Same Day Surgery clinic staff at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, reviews information desk procedures with volunteer Sharon Disler at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
TRICARE Open Season Time for TRICARE Open Season! Compare plans and keep or change your current coverage. If you’re eligible, you may enroll in dental and vision coverage during Federal Benefits Open Season. Changes you make during this time will take effect on Jan. 1, 2026. TRICARE Open Season runs from Nov. 10–Dec. 9, 2025. Federal Benefits Open Season runs from Nov. 10–Dec. 8, 2025
TRICARE Open Season Time for TRICARE Open Season! Compare plans and keep or change your current coverage. If you’re eligible, you may enroll in dental and vision coverage during Federal Benefits Open Season. Changes you make during this time will take effect on Jan. 1, 2026. TRICARE Open Season runs from Nov. 10–Dec. 9, 2025. Federal Benefits Open Season runs from Nov. 10–Dec. 8, 2025
Sarayuth Pinthong
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