Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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A Trima machine, an automated blood collection system, separates COVID-19 convalescent plasma from the blood and returns it back to the patient Aug. 20, 2020, at the Armed Services Blood Bank Center, Joint Base San Antonio-Lackland, Texas. All donations support military hospitals and Navy hospital ships. (U.S. Air Force photo by Airman 1st Class Melody B. Bordeaux)


COVID-19 patients can give back

A Trima machine, an automated blood collection system, separates COVID-19 convalescent plasma from the blood and returns it back to the patient Aug. 20, 2020, at the Armed Services Blood Bank Center, Joint Base San Antonio-Lackland, Texas. All donations support military hospitals and Navy hospital ships. (U.S. Air Force photo by Airman 1st Class Melody B. Bordeaux)

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A1C Melody Bordeaux
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