Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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PAD with American flag


200921-F-xx000-001

Airmen of the Patient Administration Division pose for a photo with the American flag in Balad, Iraq. They replaced the first flag of Hero’s Highway on Jan. 22, 2007. (Courtesy photo)

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200921-F-XX000-001.JPG

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