Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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BALAD AIR BASE, Iraq -- Volunteers rush a patient litter through "Hero's Highway" en route to the emergency room at the Air Force Theater Hospital here, Jan. 15. "Hero's Highway" is a canopy that serves as a transition area between the helipad and the AFTH emergency room. The interior roof of the canopy is covered by a huge American flag that signals to wounded troops that they are safe. The flag was donated by the cadets of the Marion Military Institute. (U.S. Air Force Photo/Master Sgt. John R. Nimmo, Sr.)


Hero's Highway

BALAD AIR BASE, Iraq -- Volunteers rush a patient litter through "Hero's Highway" en route to the emergency room at the Air Force Theater Hospital here, Jan. 15. "Hero's Highway" is a canopy that serves as a transition area between the helipad and the AFTH emergency room. The interior roof of the canopy is covered by a huge American flag that signals to wounded troops that they are safe. The flag was donated by the cadets of the Marion Military Institute. (U.S. Air Force Photo/Master Sgt. John R. Nimmo, Sr.)

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