Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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CCATT mission


All female CCATT saves infants' lives

Members of a 59th Medical Wing Pediatric Critical Care Air Transport Team and Emergency Medical Service load a five-month-old patient onto a C-17 Globemaster III Oct. 5, 2020 in Palo Alto, Cali. The patient flew home to Hawaii inside a neonatal transport system. (Courtesy photo)

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