Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Sally Abare, Operation Warp Speed nurse practitioner, verifies a patient’s health history, Oct. 28, 2020, at Joint Base San Antonio-Lackland, Texas. Patients are evaluated and tested to determine their eligibility to participate in the vaccine clinical study. (U.S. Air Force photo by Airman 1st Class Melody Bordeaux)


201028-F-JG587-1006

Sally Abare, Operation Warp Speed nurse practitioner, verifies a patient’s health history, Oct. 28, 2020, at Joint Base San Antonio-Lackland, Texas. Patients are evaluated and tested to determine their eligibility to participate in the vaccine clinical study. (U.S. Air Force photo by Airman 1st Class Melody Bordeaux)

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Airman 1st Class Melody Bordeaux
201028-F-JG587-1006.JPG

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