Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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SAMHS hosts OWS kick-off event

U.S. Army Brig Gen Shan K. Bagby, San Antonio Military Health System deputy director, speaks at the Operation Warp Speed kick-off event Nov. 18, 2020, at Brooke Army Medical Center, Joint Base San Antonio-Fort Sam Houston, Texas. Department of Defense participation in OWS supports the whole-of-government effort to ensure that safe and effective medical products are provided rapidly to the American People. (U.S. Air Force photo by Staff Sgt. Amanda Stanford)

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Staff Sgt. Amanda Stanford
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