Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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A person holds a vaccine record card.


Record Card

A Department of Health and Human Services employee holds a COVID-19 vaccine record card in Washington, D.C., Nov. 13, 2020. The cards will be sent out as part of vaccination kits from Operation Warp Speed, which is an effort by several U.S. government components and public partnerships to facilitate the development, manufacturing and distribution of COVID-19 vaccines, therapeutics and diagnostics.

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EJ Hersom, DOD
201113-D-DB155-005M.JPG

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