Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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CCATT mission


All female CCATT saves infants' lives

Capt. Joni Roberts, 959th Medical Group Pediatric Critical Care Air Transport nurse, provides care to a five-month-old patient on a C-17 Globemaster III en-route to Hawaii, Oct. 5, 2020. The patient is returning home to her twin sister after receiving cardiac surgery in California. (Courtesy photo)

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