Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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The aerospace and operational physiology unit at JBSA-Randolph sees over 5,000 student come through its doors every year with the purpose of learning how to combat the physiological dangers of flying such as hypoxia and spatial disorientation.


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Senior Airman Deaja Ellis, 359th Aerospace Medicine Squadron aerospace and operational physiology technician, lectures students on oxygen equipment components Jan. 28, 2020 at Joint Base San Antonio-Randolph, Texas. The aerospace and operational physiology unit trains potential aviators about human performance in the air. (U.S. Air Force photo by Tech. Sgt. Katherine Spessa)

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Tech. Sgt. Katherine Spessa
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