Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Senior Master Sgt. Jonathan Eckley, 559th Trainee Health Squadron senior enlisted leader, holds the guidon as Lt. Col. Lena Williams Cox, newly appointed commander of the 559th THLS addresses attendees during the change of command ceremony at Joint Base San Antonio- Lackland, Texas.


559th THLS Change of Command Ceremony

Senior Master Sgt. Jonathan Eckley, 559th Trainee Health Squadron senior enlisted leader, holds the guidon as Lt. Col. Lena Williams Cox, newly appointed commander of the 559th THLS addresses attendees during the change of command ceremony at Joint Base San Antonio- Lackland, Texas, June 16, 2023. Lt. Col. Williams Cox intends to continue optimizing trainee readiness and patient-centered care through collaborative health delivery, education, training, and research while simultaneously prioritizing the needs of her airmen to succeed. (U.S. Air Force photo by Staff Sgt. Kelsey Martinez)

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Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing, displays a Commanders Cup medal and Most Valuable Player award following his performance in a military soccer tournament in Utah.
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Don’t forget to keep your family’s information up to date in DEERS!