Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Undersecretary of the Air Force walking past BMT gear issued to trainees.


211002-F-YQ806-027

Under Secretary of the Air Force Gina Ortiz Jones is briefed by Master Sgt. Darryl Williams, 737th Training Support Squadron, during a tour of the Pfingston Reception Center Oct. 2, 2021, at Joint Base San Antonio-Lackland, Texas. Jones visited San Antonio to meet with Air Education and Training Command leaders and see firsthand missions across the joint base.

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Johnny Saldivar
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