Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Commander's photo


59th Medical Wing Commander

Brigadier General Jeannine M. Ryder is the Commander, 59th Medical Wing and Market Director, San Antonio Military Health System, Joint Base San Antonio-Lackland and Chief, Air Force Nurse Corps. (U.S. Air Force photo)

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59th Medical Wing Public Affairs
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