Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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A Biomedical Equipment Technician program student troubleshoots medical equipment at the Medical Education and Training Campus.


210804-F-DO548-1002

A Biomedical Equipment Technician program student troubleshoots medical equipment at the Medical Education and Training Campus, Joint Base San Antonio-Fort Sam Houston, Texas, Aug. 4, 2021. BMET students are trained to inspect, calibrate and repair medical equipment to graduate and become biomedical equipment technicians. (U.S. Air Force photo by Airman Joshua Rosario)

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Airman Joshua Rosario
210804-F-DO548-1002.JPG

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