Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Medical Wing prepares information technology equipment for new electronic health record MHS GENESIS


59th Medical Wing prepares for MHS GENESIS

Master Sgt. Jason Jones, 59th Medical Wing MHS GENESIS equipment deployment project manager, processes information technology equipment in a warehouse at Joint Base San Antonio-Lackland, Texas, Aug. 2, 2021. Jones and his team are working to distribute thousands of IT items throughout the 59th MDW in support of the Military Health System's new, modernized electronic health record - MHS GENESIS. MHS GENESIS supports the availability of electronic health records for more than 9.5 million DoD beneficiaries and approximately 205,000 Military Health System personnel globally. This new health record will become available to JBSA beneficiaries in January 2022. (U.S. Air Force photo by Tech. Sgt. Tory Patterson)

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TRICARE Open Season Time for TRICARE Open Season! Compare plans and keep or change your current coverage. If you’re eligible, you may enroll in dental and vision coverage during Federal Benefits Open Season. Changes you make during this time will take effect on Jan. 1, 2026. TRICARE Open Season runs from Nov. 10–Dec. 9, 2025. Federal Benefits Open Season runs from Nov. 10–Dec. 8, 2025
TRICARE Open Season Time for TRICARE Open Season! Compare plans and keep or change your current coverage. If you’re eligible, you may enroll in dental and vision coverage during Federal Benefits Open Season. Changes you make during this time will take effect on Jan. 1, 2026. TRICARE Open Season runs from Nov. 10–Dec. 9, 2025. Federal Benefits Open Season runs from Nov. 10–Dec. 8, 2025
Tech. Sgt. Tory Patterson
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