Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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The intra-ocular medication reduces fluid in the eye helping prevent blindness.


210614-F-JG587-1118

Pamela Singleton, 59th Surgical Operations Squadron Retina Clinic manager, draws intra-ocular medication for a patient at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, June 14, 2021. The intra-ocular medication reduces fluid in the eye helping prevent blindness. (U.S. Air Force photo by Airman 1st Class Melody Bordeaux)

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Airman 1st Class Melody Bordeaux
210614-F-JG587-1118.JPG

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