Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Female medic administering a vaccine


Incirlik AB immunizes Airmen against COVID-19

U.S. Air Force Staff Sgt. Kayla Blanchard, 39th Medical Group Immunization technician, administers a COVID-19 vaccination to Capt. Brent Luch, 39th Security Forces Squadron operations officer, during the initial series of vaccinations Jan. 8, 2021, at Incirlik Air Base, Turkey. Prioritized DoD personnel are highly encouraged to take the vaccine to protect their health, their families, their community, and lower the public health risks associated with the COVID-19 pandemic. (U.S. Air Force photo by Staff Sgt. Ryan Lackey)

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Staff Sgt. Ryan Lackey
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