Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Tech. Sgt. Steve Zavala, 422nd Medical Squadron medical operations flight chief and trusted care champion, demonstrates COVID-19 testing procedures at RAF Croughton, England, August 3, 2020. Zavala discovered a COVID-19 testing technique that needed to be changed, so he elevated the concern and impacted testing procedures across the Department of Defense. (U.S. Air Force photo by Airman 1st Class Jennifer Zima).


200803-F-IM475-1055

U.S. Air Force Tech. Sgt. Steve Zavala, 422nd Medical Squadron medical operations flight chief and trusted care champion, demonstrates COVID-19 testing procedures at RAF Croughton, England, August 3, 2020. Zavala discovered a COVID-19 testing technique that needed to be changed, so he elevated the concern and impacted testing procedures across the Department of Defense. (U.S. Air Force photo by Airman 1st Class Jennifer Zima).

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Airman 1st Class Jennifer Zima
200803-F-IM475-1055.JPG

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