Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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patient speaks with care team about prosthetic mask


59 MDW: Art, medicine merge in patient care

Sergeant 1st Class Randolph Adams speaks with his care team while trying on a compression mask at the Air Force Postgraduate Dental School on Joint Base San Antonio Lackland, Texas, Sept. 2, 2021. Adams’ medical care team created a pressure mask that also serves as a prosthetic that closely resembles Adams' pre-surgical anatomy. According to Adams, the mask is “a morale booster and makes me more comfortable with going out.” (U.S. Air Force photo by Tech. Sgt. Tory Patterson)

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Local Airmen requesting shaving waivers must make appointments at JBSA-Lackland, JBSA-Randolph
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U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Visitors enter the rear cargo bay of a simulated military transport aircraft during a public engagement event at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Personnel from the 59th Medical Wing and civilian observers examine in-flight medical equipment aboard a military aircraft during a demonstration at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
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TRICARE Open Season Time for TRICARE Open Season! Compare plans and keep or change your current coverage. If you’re eligible, you may enroll in dental and vision coverage during Federal Benefits Open Season. Changes you make during this time will take effect on Jan. 1, 2026. TRICARE Open Season runs from Nov. 10–Dec. 9, 2025. Federal Benefits Open Season runs from Nov. 10–Dec. 8, 2025
TRICARE Open Season Time for TRICARE Open Season! Compare plans and keep or change your current coverage. If you’re eligible, you may enroll in dental and vision coverage during Federal Benefits Open Season. Changes you make during this time will take effect on Jan. 1, 2026. TRICARE Open Season runs from Nov. 10–Dec. 9, 2025. Federal Benefits Open Season runs from Nov. 10–Dec. 8, 2025
Tech. Sgt. Tory Patterson
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