Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Marion Kimani, an MHS GENESIS trainer, gives instruction to Airman 1st Class Jenna Slaughter, 355th mental health technician, at Davis-Monthan Air Force Base, Arizona, in April 2021 (U. S. Air Force photo by Senior Airman Blake Gonzales)


MHS GENESIS ‘Super Users’ Fuel MTF Transformations

Marion Kimani, an MHS GENESIS trainer, gives instruction to Airman 1st Class Jenna Slaughter, 355th mental health technician, at Davis-Monthan Air Force Base, Arizona, in April 2021 (U. S. Air Force photo by Senior Airman Blake Gonzales)

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Local Airmen requesting shaving waivers must make appointments at JBSA-Lackland, JBSA-Randolph
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TRICARE Open Season Time for TRICARE Open Season! Compare plans and keep or change your current coverage. If you’re eligible, you may enroll in dental and vision coverage during Federal Benefits Open Season. Changes you make during this time will take effect on Jan. 1, 2026. TRICARE Open Season runs from Nov. 10–Dec. 9, 2025. Federal Benefits Open Season runs from Nov. 10–Dec. 8, 2025
TRICARE Open Season Time for TRICARE Open Season! Compare plans and keep or change your current coverage. If you’re eligible, you may enroll in dental and vision coverage during Federal Benefits Open Season. Changes you make during this time will take effect on Jan. 1, 2026. TRICARE Open Season runs from Nov. 10–Dec. 9, 2025. Federal Benefits Open Season runs from Nov. 10–Dec. 8, 2025
Senior Airman Blake Gonzales
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