Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Under Secretary of the Air Force Gina Ortiz Jones visits with Maj. Dana Mayer, 433rd Medical Squadron critical care air transport team, at Joint Base San Antonio-Lackland, Texas, Oct. 2, 2021. (U.S. Air Force photo by Tech. Sgt. Samantha Mathison)


USECAF receives insight into COVID-19 vaccinations at Reserve wing

Under Secretary of the Air Force Gina Ortiz Jones visits with Maj. Dana Mayer, 433rd Medical Squadron critical care air transport team, at Joint Base San Antonio-Lackland, Texas, Oct. 2, 2021. (U.S. Air Force photo by Tech. Sgt. Samantha Mathison)

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Tech. Sgt. Samantha Mathison
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