Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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180301-M-HU496-027

U.S. Marines with 1st Transportation Bn., Landing Support Co., await the arrival of an MV-22 Osprey during external lift drills conducted on Camp Pendleton, Calif., Mar. 1, 2018. 1st Transportation Bn. provides transportation and support for the Marine Expeditionary Force to facilitate the distribution of personnel, equipment, and supplies by air, ground, and sea. (U.S. Marine Corps Photo by LCpl. Dylan Chagnon)

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Lance Cpl. Dylan Chagnon
180301-M-HU496-029.JPG

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