Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Kathryn Klein, right, an aerospace medical service specialist with 182nd Medical Group, Illinois Air National Guard, administers an influenza vaccination during drill weekend at the 182nd Airlift Wing in Peoria, Ill., Dec. 8, 2019. According to the Centers for Disease Control and Prevention, the flu is a contagious respiratory illness caused by influenza viruses, and the best prevention is getting a flu vaccine each year. (U.S. Air National Guard photo by Senior Airman Paul R. Helmig II)


Texas National Guard's 6th CERFP Task Force participates in evaluation exercise

U.S. Air Force Kathryn Klein, right, an aerospace medical service specialist with 182nd Medical Group, Illinois Air National Guard, administers an influenza vaccination during drill weekend at the 182nd Airlift Wing in Peoria, Ill., Dec. 8, 2019. According to the Centers for Disease Control and Prevention, the flu is a contagious respiratory illness caused by influenza viruses, and the best prevention is getting a flu vaccine each year. (U.S. Air National Guard photo by Senior Airman Paul R. Helmig II)

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Senior Airman Paul R. Helmig II
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