JBSA-Lackland Pharmacy Helpful Tips! Activate non-urgent medications on your phone before coming to the pharmacy. Text “Get in Line” to 833-517-4408. Complete all prompts. Please allow 2 days to process. Urgent medications must be activated in person. Pull a ticket at the kiosk. Expect under 1.5 hour wait time. For questions or paper prescription activation, pull a ticket in the pharmacy lobby. *Tip* - when activating via text message, text the name of the medication or what it is for (like diabetes) to help. We strive to safely provide prescriptions in a predictable, medically appropriate timeframe. *Busiest Times: 1100-1400 daily & 1100-1700 Fridays, we apologize for the extended wait times during this period.*