Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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JBSA-Lackland Pharmacy Helpful Tips! Activate non-urgent medications on your phone before coming to the pharmacy. Text “Get in Line” to 833-517-4408. Complete all prompts. Please allow 2 days to process. Urgent medications must be activated in person. Pull a ticket at the kiosk. Expect under 1.5 hour wait time. For questions or paper prescription activation, pull a ticket in the pharmacy lobby. *Tip* - when activating via text message, text the name of the medication or what it is for (like diabetes) to help. We strive to safely provide prescriptions in a predictable, medically appropriate timeframe. *Busiest Times: 1100-1400 daily & 1100-1700 Fridays, we apologize for the extended wait times during this period.*


JBSA-Lackland Pharmacy Helpful Tips!

JBSA-Lackland Pharmacy Helpful Tips! Activate non-urgent medications on your phone before coming to the pharmacy. Text “Get in Line” to 833-517-4408. Complete all prompts. Please allow 2 days to process. Urgent medications must be activated in person. Pull a ticket at the kiosk. Expect under 1.5 hour wait time. For questions or paper prescription activation, pull a ticket in the pharmacy lobby. *Tip* - when activating via text message, text the name of the medication or what it is for (like diabetes) to help. We strive to safely provide prescriptions in a predictable, medically appropriate timeframe. *Busiest Times: 1100-1400 daily & 1100-1700 Fridays, we apologize for the extended wait times during this period.*

Related Imagery
U.S. Air Force Brig. Gen. Gwendolyn A Foster, 59th Medical Wing Commander, addresses attendees during a science and technology symposium hosted by the 59th Medical Wing at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Visitors enter the rear cargo bay of a simulated military transport aircraft during a public engagement event at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
Personnel from the 59th Medical Wing and civilian observers examine in-flight medical equipment aboard a military aircraft during a demonstration at Joint Base San Antonio–Lackland, Texas, on Jan. 6, 2026.
A group of 59th Medical Wing Airmen place a simulated patient and secure their liter onto a KC-135 Stratotanker, Joint Base San Antonio-Kelly Field Annex, Texas, June 18, 2024.
A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
A display shows the virtual environment during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
Col. Tracy Bozung, 59th Medical Wing deputy commander works with Retired Col. Cheryl Lockhart, senior military advisor for SimX, during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing, displays a Commanders Cup medal and Most Valuable Player award following his performance in a military soccer tournament in Utah.
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing central sterile processing technician, poses for a portrait at Wilford Hall Ambulatory Surgical Center.
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing, takes a penalty kick during a photo shoot recognizing his achievements at a military-only soccer tournament in Utah.
Senior Airman Ebenezer Owusu Arthur, 59th Medical Wing, juggles a soccer ball during a portrait session highlighting his participation in a military-only soccer tournament hosted by Major League Soccer’s Real Salt Lake.
Capt. Jesus Silvas, a microbiologist with the U.S. Army Reserve Medical Command assigned to the 59th Medical Wing’s Office of Research and Technology Applications, and Dr. Israel Guerrero, a virologist with Texas Biomedical Research Institute, speak to students Aug. 7, 2025, at Mendez Elementary School in San Marcos, Texas
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