Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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The clinical laboratory at Wilford Hall Ambulatory Surgical Center features advanced diagnostic instruments used for medical testing, Jan. 27, 2025.

Jan. 28, 2025

Wilford Hall Lab Sets the Gold Standard in Military Medicine

JOINT BASE SAN ANTONIO-LACKLAND, Texas — The Wilford Hall Ambulatory Surgical Center laboratory is the largest Air Force clinical lab, providing critical diagnostic support to military personnel and their families with precision and efficiency. With a team of 72 experts conducting 2.2 million tests annually, the lab upholds the highest standards of care, innovation, and mission readiness in military medicine.

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