Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Tag: Wilford Hall Emergency Center

Wilford Hall Emergency Center member talks to inspectors

Sept. 20, 2024

WHASC Emergency Center recognized by STRAC

JOINT BASE SAN ANTONIO-LACKLAND, Texas — As of Aug. 1, 2024, Wilford Hall Family Emergency Center was incorporated into the Southwest Texas Regional Advisory Council (STRAC) Trauma and Emergency Healthcare System as a Freestanding Emergency Center. STRAC is designated by the Texas Department of State Health Services to develop, implement, and maintain the regional trauma and emergency

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