Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Lt. Col. (ret.) Dana Duerr, who recently served as Senior Program Manager of the Nurse Corps Education and Training at Air Force Medical Readiness Agency, and her daughter, Mikaela, share an expression of love during Duerr’s retirement ceremony in the Gateway Club at Joint Base San Antonio-Lackland, Texas, Aug. 30, 2023. When Mikaela was growing up, she used to help her mother prepare mannequins that were used to train medics. (U.S. Air Force photo by Senior Airman Melody Bordeaux)

Sept. 20, 2023

Flight nurse devoted to helping others overcomes adversity

JOINT BASE SAN ANTONIO-LACKLAND, Texas — Within the walls of the Gateway Club at Joint Base San Antonio-Lackland, Texas, decades-worth of timeless military memorabilia are displayed as a witness to the courage and dedication of countless service members. It is a place where people come together to celebrate and honor the accomplishments of our service members. On August 30, 2023, family, friends, and colleagues gathered to commemorate the retirement of Lt. Col. (ret.) Dana Duerr. Prior to becoming a patient with the Airman Medical Transition Unit (AMTU), she served as the Senior Program Manager of the Nurse Corps Education and Training Program at the Air Force Medical Readiness Agency. Duerr, accompanied by a Wounded Warriors volunteer, sat in her wheelchair, donned in her service dress uniform, and connected to a breathing device during the ceremony. In the front row sat her family, among them was her 24-year-old daughter, Mikaela, elegantly dressed in a white blouse adorned with blue flowers, green dress pants, and golden butterfly earrings that complimented her golden hair. For both Duerr and Mikaela, this ceremony was bittersweet; marking the culmination of 29 years of service filled with long days, late nights, and numerous sacrifices. However, amidst all the changes and challenges, one constant remained — their support for each other. As Duerr expressed her gratitude to her daughter, Mikaela smiled gently, tears slowly traced down her cheek.

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