Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Defense Secretary Dr. Mark T. Esper (center) poses for a group photo with Noncommissioned Officers and Company Grade Officers during a tour of the Pfingston Reception Center June 16, 2020, at Joint Base San Antonio-Lackland, Texas. Esper met with AETC leaders to see firsthand how Basic Military Training is fighting through COVID-19 with health protection measures in place and adapting operations to current Centers for Disease Control and Prevention Guidance. The visit also allowed him to witness how a citizen becomes an Airman during COVID-19. (U.S. Air Force photo by Sarayuth Pinthong)

June 17, 2020

SECDEF witnesses transformation, protection of citizens becoming Airmen at BMT during COVID-19

JOINT BASE SAN ANTONIO-LACKLAND, Texas — U.S. Secretary of Defense Mark T. Esper visited U.S. Air Force basic military training cadre and recruits, as well as members of the Air Force Recruiting Service, for a first-hand look at how the service transforms citizens into American Airmen here June 16, 2020. Esper, accompanied on the visit by the Senior Enlisted Advisor to the Chairman of the Joint Chiefs of Staff Ramón Colón-López, observed how the 37th Training Wing, with the support of a tri-wing partnership with the 502nd Air Base Wing and 59th Medical Wing, has protected Airmen during the COVID-19 pandemic.

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