Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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The council meets quarterly to discuss matters of patient experience, evaluate current processes and make changes to better the conditions of the San Antonio Market Military Treatment Facilities.

Oct. 25, 2021

59th MDW: Patient and Family Partnership Council works to improve patient experience

JOINT BASE SAN ANTONIO-LACKLAND, Texas -- — The Patient and Family Partnership Council meets quarterly to discuss matters of patient experience, evaluate current processes and make changes to better the conditions of the San Antonio Market Military Treatment Facilities.

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