Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Members of the Dyess Operational Support Team pose in front of the 317th Airlift Wing combined building at Dyess Air Force Base, Texas, Aug. 24, 2023. OST typically consists of four members: a physical therapist, strength and conditioning coach, team specialist and a mental health professional. (U.S. Air Force photo by Senior Airman Sophia Robello)

Aug. 30, 2023

Keeping Airmen fit to fight: Dyess’ New Operational Support Team

DYESS AIR FORCE BASE, Texas — The Dyess Operational Support Team has begun embedding into units to promote physical and mental well-being, supporting Airmen and keeping them fit to fight.

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