Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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The TRICARE Operations and Patient Administration office, located on the third floor of Wilford Hall Ambulatory Surgical Center, creates, maintains and quality checks all written medical records, and handles medical examination boards.

April 6, 2021

59th MDW: How to obtain my medical records

JOINT BASE SAN ANTONIO-LACKLAND, Texas — The 59th Medical Wing serves more than 240,000 beneficiaries with a team of only 12 Airmen and civilians who maintain medical records.The TRICARE Operations and Patient Administration office, located on the third floor of Wilford Hall Ambulatory Surgical Center, creates, maintains and quality checks all written medical records, and handles medical

Don’t forget to keep your family’s information up to date in DEERS!