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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Articles

News | July 9, 2019

Pharmacy refill call-in system to undergo upgrades

By 59th Medical Wing Public Affairs

JOINT BASE SAN ANTONIO-LACKLAND, Texas   –  

To better serve you, the JBSA-Lackland and JBSA-Randolph refill call-in system is undergoing upgrades on July 11, 2019 from 0800 to 1600.  During this time, the call-in system will only have intermittent availability. Please call in your refills before 0800 or after 1600 on July 11, 2019.  The refill call-in system will return to normal operations on July 12, 2019.

Don’t forget to keep your family’s information up to date in DEERS!