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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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News | March 13, 2020

59 MDW designates entry/exit points as precaution amid COVID-19

JOINT BASE SAN ANTONIO-LACKLAND, Texas  –  

In an effort to minimize potential COVID-19 exposure, 59th Medical Wing facilities will have designated entry/exit points effective March 16, 2020.

The entry/exit points will be separated for 1) patients who may have been exposed or are currently exhibiting symptoms associated with COVID-19, 2) patients who are receiving care not related to COVID-19, and 3) staff-only entries.  

Please stay tuned to our social media and website for additional information as these entry points are established.

Don’t forget to keep your family’s information up to date in DEERS!