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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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News | March 24, 2020

SAMHS stands up COVID-19 advice line

Beginning March 24, San Antonio Military Health System medical professionals are standing by to answer beneficiaries' COVID-19 concerns/symptoms.

Patients with COVID-19 concerns/symptoms are advised to call 210-581-2266, option 6, Monday through Friday from 7 a.m. to  7 p.m. and Saturday through Sunday from 10 a.m. to 4 p.m. 

For patients who have concerns/symptoms outside of the operational hours identified above, should call the MHS Nurse Advice Line at 1-800-TRICARE (824-2273), option 1, or visit MHSNurseAdviceline.com for a web or video chat.

Don’t forget to keep your family’s information up to date in DEERS!