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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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News | Aug. 25, 2020

COVID-19 Nurse info line stand-down

JOINT BASE SAN ANTONIO-LACKLAND, Tex.  –  

The SAMHS COVID-19 Nurse Info Line will be discontinued as of 27 August 2020 @ 1700. For COVID-19 related symptoms during duty hours, please call the Consult and Appointment Management Office (CAMO) at 210-916-9900 to schedule a Virtual Appointment with your PCM team. For general COVID-19 questions and information, please call or send a secure message to your PCM team or refer to guidance on the CDC's COVID-19 website. After duty hours, call the MHS Nurse Advice Line at 1-800-TRICARE (824-2273) or visit MHSNurseAdviceline.com to speak or chat with a nurse.

Thank you for your patience and support. And remember, stay safe by staying home if you're feeling sick!

Don’t forget to keep your family’s information up to date in DEERS!