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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

News & Gallery

Articles

News | Dec. 14, 2021

SAM: COVID screening and testing site holiday hours

By 59th Medical Wing

The following are Christmas Holiday closures for JBSA’s COVID-19 screening/testing sites:

• BAMC’s site, located on the first floor, parking garage, will be closed on the following days: Dec. 24-27 and Dec. 30-Jan. 2. Normal hours of operation are weekdays from 8 a.m. to noon.

• Wilford Hall Ambulatory Surgical Center, JBSA-Lackland’s site, will be closed on the following days: Dec. 24-27 and Dec. 31-Jan. 3. Normal hours of operation are weekdays from 8 a.m. to 10 a.m.

As a reminder, BAMC and WHASC offer the Pfizer vaccine to all DoD beneficiaries ages 5 and older, and the booster to beneficiaries ages 18 and older. For more information on COVID-19 vaccines, visit https://www.jbsa.mil/coronavirus/

Don’t forget to keep your family’s information up to date in DEERS!