Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Gateway Bulverde Clinic

The Gateway Bulverde Clinic is located in North-Central San Antonio. 

Gateway Bulverde Clinic
25615 US Hwy 281N,
San Antonio, TX 78258

Make a left on Overlook Parkway, building is on the corner; look for signs "Baptist Emergency Hospital & Gateway Bulverde Clinic."

 

Contact Us

Appointments

Visit the MHS GENESIS Patient Portal
or call
Consult and Appointment Management Office (CAMO)
210-916-9900

Contact

Phone 
210-292-0168

Fax 
210-292-8506

Patient Advocate
210-292-0160 / 0134

Hours

Monday, Tuesday, Thursday and Friday
7:30 a.m. to 4:00 p.m.

Wednesday
9:15 a.m. to 4:00 p.m.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Don’t forget to keep your family’s information up to date in DEERS!