Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Maj. Gen. Thomas Harrell, director, Defense Health Network Central, Defense Health Agency; director, San Antonio Market; commander, 59th Medical Wing; and the lead for Air Force Medical Agency Alpha, responds to a question about healthcare access for recruiters during a meeting at Joint Base San Antonio-Randolph, Texas, Jan. 11, 2024.


240111-F-PF238-1059

Maj. Gen. Thomas Harrell, director, Defense Health Network Central, Defense Health Agency; director, San Antonio Market; commander, 59th Medical Wing; and the lead for Air Force Medical Agency Alpha, responds to a question about healthcare access for recruiters during a meeting at Joint Base San Antonio-Randolph, Texas, Jan. 11, 2024. Harrell met with Brig. Gen. Christopher Amrhein, Air Force Recruiting Service commander; his wife, Cathy Amrhein; and several TRICARE representatives to identify challenges in accessing care and potential solutions to ensure support for remote military families. (Defense Health Agency photo by Brian J. Valencia)

Related Imagery
Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, introduces volunteer Seong Riopel to the PACU/Same Day Surgery clinic staff at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
Master Sgt. Anthony Eberly, 59th Medical Wing volunteer services coordinator, reviews information desk procedures with volunteer Sharon Disler at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio–Lackland, Texas, Dec. 4, 2025.
The Bird respirator Mark 7 dates from the 1950s and was once a standard piece of equipment in hospitals.
Dr. Forrest Bird, pioneering aviator and inventor, in flight gear.
A SimX virtual reality headset rests on a table during a demonstration at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
A display shows the virtual environment during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
Col. Tracy Bozung, 59th Medical Wing deputy commander works with Retired Col. Cheryl Lockhart, senior military advisor for SimX, during a demonstration of SimX’s Virtual Reality Operational Medical Training at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Sept. 5, 2025.
The 59th Medical Wing transitions from Air Education and Training Command to Air Force Medical Command on Sept. 9, 2025
Volunteers with the 59th Medical Wing were recognized during the annual Volunteer Appreciation Luncheon at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Aug. 1, 2025.
U.S. Air Force Maj. Nicole Bermudez-Beck, a physician assistant with the 559th Trainee Health Squadron, and her father, Lt. Col. Luis Bermudez, a dentist with the 59th Dental Squadron, pose for a photo.
Royal Thai Air Force nurses assist U.S. Air Force medical personnel during a patient transport training exercise on the flight line at Kelly Airfield in San Antonio, Texas.
Royal Thai Air Force nurses pose for a photo at Joint Base San Antonio-Lackland, Texas, during their exchange visit with the 59th Medical Wing.
Brian Valencia
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AFRS, medical, Medical Wing, recruiting



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